Teleservices: Happening Now!

This document, developed by the Center for Court Innovation, provides an overview of jurisdictions implementing pilot teleservice projects in their problem-solving courts. This report provides a checklist designed to assist practitioners in planning an effective teleservices project. Some of the issues addressed are how teleservices support current drug court operations; how teleservices can fill gaps in treatment; the technology readily available and the technology needed; which stakeholders should be included in planning for court teleservices; funding sources needed; confidentiality requirements in teleservices; needed policies and procedures; and the training needed for court staff and service providers.